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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karen Kraus

Karen Kraus

April 23, 2026

5  out of  5
rating by Karen Kraus
"I am able to speak to a person on the phone or via text whichever I prefer. Very convenient. I have always received timely responses to messages I have left. I appreciate the professionalism of the staff and their efforts to answer all my questions. Thank you!"
We responded:
"Thank you Karen. Communication is the key to taking good care of people. We try our best"
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Mark Coatney

April 13, 2026

5  out of  5
rating by Mark Coatney
"Everyone in the office takes care of my needs each time I need something!"
We responded:
"Thank you for the fantastic review, Mark! We are always here to help with your insurance needs here in Monett . "
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Peg Winfrey

March 30, 2026

5  out of  5
rating by Peg Winfrey
"Holly is really great! Quick to respond, positive on the phone!"
We responded:
"Wow, thank you for the 5-star review, Peg! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Samantha Crow

March 26, 2026

5  out of  5
rating by Samantha Crow
"All the staff are easy to work with and quick response!"
We responded:
"Thank you so much for the 5-stars, Samantha! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Brian Homfeldt

March 18, 2026

5  out of  5
rating by Brian Homfeldt
"Holly is always so helpful and responsive! Great customer service!"
We responded:
"Brian, thank you for your wonderful review of State Farm Agent Jim Reed’s Team!"
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Jeff Banning

March 13, 2026

5  out of  5
rating by Jeff Banning
"Holly was professional, thorough and she followed up every day until my new policy was finalized. Very friendly and a pleasure to work with. Thanks"
We responded:
"We appreciate your review, Jeff. We are so happy that you had such a wonderful experience with State Farm Agent Jim Reed’s Team here in Monett ! "
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Chris Collier

March 12, 2026

5  out of  5
rating by Chris Collier
"We spoke with Leo. He was very knowledgeable and out of all the insurance companies we had talked to today he was the most friendly! Best prices, great customer service and just overall 10 stars. Thank you so much for everything."
We responded:
"Chris, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Jim Reed’s Team here in our Monett office. I hope to ride motorcycles either you soon!"
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Suleida Rodriguez

March 11, 2026

5  out of  5
rating by Suleida Rodriguez
"Leo was right on it and gave me peace of mind when quoting me on my insurance policy ! Its been stressful finding the right insurance company im glad I finally found the right one !"
We responded:
"Thank you for taking the time to leave such a great review, Suleida. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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JD Rhea

March 7, 2026

5  out of  5
rating by JD Rhea
"Leo is always prompt, responsive and helpful. Great staff."
We responded:
"Thank you for the fantastic review, JD! We are always here to help with your insurance needs here in Monett . "
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Brook Harmon

March 5, 2026

5  out of  5
rating by Brook Harmon
"Jim Reed and his team have been great for me since I met them in 2017. When I had a claim (Whitetail strike), my truck was fixed at the shop I wanted and they made everything easy; no hassles or second rate suggestions. When I want to trade motorcycles, they make it as simple as it should be. I don't like insurance, but I like Jim and Team. I'm taking minutes from my day now to share because I want others to be as satisfied as I am."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Peter Hoff

March 4, 2026

5  out of  5
rating by Peter Hoff
"I worked with Leo Chernoff at this office. He was respectful, patient, knowledgeable, and informative. He took the time to make sure he was delivering policies that would be the best for me. On top of this, the quotes he provided were more competitively priced than what I was offered at numerous other insurance agencies. I highly recommend Leo for all your insurance needs!"
We responded:
"Thank you so much for the 5-star rating, Peter! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Kelly Echols

March 4, 2026

5  out of  5
rating by Kelly Echols
"They are super responsive and helpful!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jim Reed’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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Elio Rodriguez

February 27, 2026

5  out of  5
rating by Elio Rodriguez
"Very helpful answered all questions."
We responded:
"Elio, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Jim Reed’s Team is just a call or email away!"
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Kellie Moreland

February 24, 2026

5  out of  5
rating by Kellie Moreland
"I frequently work with Jim Reed's office on behalf of my mutual clients. They are always extremely helpful and friendly. Great group of people!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Jim Reed’s Team! We deeply appreciate your kind words here in Monett . "
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Danilson Vasquez

February 10, 2026

5  out of  5
rating by Danilson Vasquez
"It was a pleasure working with Gaspar."
We responded:
"Danilson, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jim Reed’s Team—we are always here to help!"
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Robert Briskey

January 2, 2026

5  out of  5
rating by Robert Briskey
"I have been with State Farm for many years and they are a pleasure to work with. I have never had any issues with them . I have everything insured through them."
We responded:
"Thank you for the review! Happy New Year!"
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Joseph Holmes

November 6, 2025

5  out of  5
rating by Joseph Holmes
"I've bought insurance from Jim Reed for 18 years now and he and his team have always been good to work with. Most recently, while moving to a new home, Holly was very helpful and responsive, even after hours! If you want good insurance and the opportunity to experience great customer service, I highly recommend going to Jim Reed and the team in Monett."
We responded:
"Thank you for the awesome review. I hope you enjoy the new home. "
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Jared Snider

November 4, 2025

5  out of  5
rating by Jared Snider
"Jim and his team really helped us get a god rate for our home and auto insurance. And I can’t say enough about Holly who works in Jim’s office. We’ve had to call a few times due to cracked windshield or other needs, and she’s always been ready to quickly answer questions and solve our problems. This is a great team!"
We responded:
"Thank you for your review "
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Rebecca Ward

November 4, 2025

5  out of  5
rating by Rebecca Ward
"LOVE Jim and his crew! He can get you the insurance you need, and wont try to sell you nothing you don't! Holly has been VERY helpful in our many insurance needs. She is quick to respond, and helps us get what we are needing."
We responded:
"Thank you so much for the review. We try to take good care of you and others and most of the time that doesn't involve pushing sales on people;)"
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Felix Lockhart

November 4, 2025

5  out of  5
rating by Felix Lockhart
"Customer service is on point. The team here is always patient and diligent making sure you are getting the coverage you are looking for."
We responded:
"Thank you for your review. I am glad we were able to help you"
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Dayana Casarez

November 4, 2025

5  out of  5
rating by Dayana Casarez
"Go get a quote with Gaspar. Gaspar’s Very knowledgeable and patient, answering all my questions clearly. I especially appreciate their dedication to serving the Hispanic community, making sure we understand all the options in our own language. They made the process easy and stress-free. I highly recommend them!" dedicación para servir a la comunidad hispana"
We responded:
"Thank you for your review. "
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M K1565

November 3, 2025

5  out of  5
rating by M K1565
"Normally I have rocky interactions with any insurance entanglements but I can assure you that the staff at State Farm with Jim Reed are 100% on their A-Game! I would absolutely recommend them!"
We responded:
"Thank you for your review. We are here to help. "
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Francisco Mendoza

November 3, 2025

5  out of  5
rating by Francisco Mendoza
"Gaspar is someone that pays attention and here is here to help you out . I was paying 275 in my previous insurance and when Gaspar quote my insurance through State Farm I was saving almost 100 a month by just switching!!!! Thank you !!!reach out to Gaspar @ Jim Reed here in monett !!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Robert Allmon

April 5, 2025

5  out of  5
rating by Robert Allmon
"Very helpful."
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D S

December 8, 2024

1  out of  5
rating by D S
"Jim is a nice enough guy personally but his hands were tied, by his own frank admission, to do anything to help resolve a homeowners claim pursuant to the May 8 tornado. He said corporate had prohibited him from being an advocate in homeowners claims as opposed to any auto claims that he cd help with. This lack of assistance forced me to have to deal with the jaded and inhumane adjusters myself. It took 4 months to resolve the roofing part of the claim, which again, I had to fight totally without representation. After 41 years of loyalty to State Farm in three states with a virtually claim free record, I have procured coverage with another carrier and will never return. State Farm as a whole has a reputation for denying roof claims. My post is not "sour grapes" but rather just a stating of the facts for others to be aware of."